Insightful Leaders by Kapiche

10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy

Apr 5, 2022

Centralized in-house insights teams can learn much from behavioural science and the art of understanding why customers behave the way they do. This unlocks tremendous

9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio

Apr 5, 2022

In this episode we deep dive into strategies and solutions for managing the experience and customer insights transition from start-up to scale-up and beyond. Show

8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ

Apr 5, 2022

At RACQ, trust is a key competitive advantage. In this episode we cover how Insights Managers should actually go about defining and measuring two key

7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

Apr 5, 2022

Design Thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Understand how the double diamond model works as it relates

6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler

Apr 5, 2022

In this episode we explore some solutions and strategies to build and maintain empathy for the customer journey when so many of these interactions have