5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso Mar 22, 2022 Season 1 Curiosity is a 'craft' not a personality 'trait'. Insights teams can learn how to be more curious and apply that curiosity in everyday work to
4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications Mar 22, 2022 Season 1 There's a clear relationship between culture and customer insights. The advantage of a centralized insights team is it helps infuse customer-centricity into the DNA of
3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce Mar 22, 2022 Season 1 How well do you know your customers? Too many large organizations are making CX investment decisions based solely on the high level NPS/CSAT scores
2. Check your in-house data before answering business questions with David Gardner @ Talkdesk Mar 22, 2022 Season 1 How do you make sure you are maximizing the customer data already sitting in-house? Survey fatigue is real so there's no point sending a new
1. Strategies for customer data centralization with Virginia Wheway @ Koala Mar 17, 2022 Season 1 There's a saying in the data world - garbage in, garbage out. Great customer insights are key to unlocking revenue growth from CX but this